What does “the industry’s best customer service” mean to you? Our customers tell us it means giving them what they need, when they need it.
Steele continues to add more ways to deliver the customer service you need, for more machine uptime and a more consistent shaped product.
We have a defined, proven path to scaling production.
We have QR-coded labels for all Steele machinery. Link your machine operators and maintenance department to expanded product pages, technical docs and drawings, and parts ordering.
Need QR codes for your Steele machines? Ask your regional sales rep, or contact us.
Our Statesville, North Carolina warehouse and satellite warehousing in Australia, Brazil and South Africa have deep inventories. We ship with expedited delivery and shorter lead times.
It’s secure, convenient and fast. And you save. What’s not to like?
Register at www.jcsteeleservice.com and provide your customer information. Once you’re approved, we’ll send you the information you need to order and save.
We publish machine drawings, lubrication charts, quick tips for die balancing — everything you need to maintain optimal machine performance and reliability.
Steele stiff extrusion experts teach seminars at our Statesville headquarters. Check for upcoming seminars here on our blog.
We also offer The Steele Weekly Hack, short webinars on stiff extrusion and machine maintenance. See The Steele Weekly Hack YouTube playlist.
Want to reduce run hours or increase production with lower operating costs? If you don’t measure, you don’t know where you’re slipping. Try using our new extrusion efficiency calculator — it’s free!
Our dedicated field service group covers on-site maintenance and repairs anywhere in the world. We also do larger repairs and rebuilds in Statesville, North Carolina.
We can be on-site faster, thanks to our new virtual service center in Statesville, North Carolina. Steele virtual service technicians can now see your machines and share their expertise, using a new remote assistance platform with augmented reality software.
A captive foundry. Machine shop and fabrication. Assembly. We do old-school, vertically integrated manufacturing in Statesville, North Carolina.
Händle, our German subsidiary, specializes in material preparation and shaping solutions for heavy clay and fiber-reinforced, cemented-bound construction materials. They share our commitment to service, innovation and continuous improvement, with market-critical locations in Germany, Poland and Russia.
Direxa Engineering, our engineering, procurement and construction (EPC) subsidiary, specializes in the construction of plants for heavy clay products and fines agglomeration. Like all members of The Steele Group, Direxa focuses on the service and innovation that sustain long-term relationships.
If you’re ready for better customer service, then we should talk. If you don’t see what you’re looking for, let us know! We’re committed to offering the best customer service in the industry. And we’re always ready to work with customers to meet their specific requirements.
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