Steele field service demonstrates the difference between working with a machinery manufacturer and a solution provider. Buying machines from us marks the start of a relationship.
“We’ll turn a wrench”
Our field service technicians come with decades of experience. When they’re not working on-site, they’re on the production floor in Statesville, NC, building new machines.
Ideally, they’ll schedule their maintenance work with you, planning for the time, tools and parts needed. But they move fast to deal with unplanned downtime too. Steele field service techs can support your maintenance crew or turn a wrench if you’re shorthanded.
When they’re doing routine maintenance, they’ll provide instruction and pointers to your people. If they’re working on a big job, they can weld and work an oxygen torch. Anything they can’t do on site, like rebuilding hammermill rotors, will be shipped back to Statesville.
Field service work with a warranty
Steele backs what these experts do with a warranty (we have complete confidence in our people and our machines). If you ’re dealing with machinery suppliers who think a sale marks the end of the relationship, it’s time to talk with Steele.
We’ll work with you to eliminate unplanned downtime, improve production efficiency and delivery consistently superior output. And we’ll do it for as long as you own your Steele machines.