The Commission on the Theft of American Intellectual Property recently estimated that IP theft costs U.S. companies somewhere between $225 billion to $600 billion annually. We know there are companies that knock off Steele technology, so why would we publish our machine drawings on our website and make it easier for them?
Because we’re dialing up our tech support and customer service — and posting our technical information online helps Steele machine operators who need fast answers to installation, operation and maintenance and questions.
QR codes for even faster service
We’re posting drawings, installation and operating videos, technical service bulletins and more, to give Steele machine operators the technical data they need, even if it’s third shift and most of their colleagues are safe in their beds. They can also log into Steele Service to order parts, which we have on the shelf and ready to ship.
As always, we back our machines and our technical information with Steele engineering and customer service, also available 24/7.
Our machines don’t change much, so we refine our support and services
Our machines have been around long enough for anyone with the time and money to reverse-engineer them. These days, the way to succeed in material handling and shaping is with genuine innovation — in application engineering, customer service and tech support.
So we’ll continue to refine our technical support and customer service on- and off-site. Building an online inventory of information, so your machine operators have the know-how they need, is just one more way Steele helps you increase machinery uptime, efficiency and consistency.
